Frequently asked questions
Straight answers on pricing, verification, tracking, and how booking actually works — no marketing fluff.
General
What is FleetBase?
A marketplace where shippers post freight and FMCSA-verified carriers pick it up — the place both sides go to find each other, without a broker sitting in between taking a cut.
Is FleetBase a broker?
No. We're primarily a technology platform, not a fleet or a broker — shippers and carriers deal with each other directly, and most of the freight moving through here belongs to independent carriers.
Is there a cost to post a load or list a truck?
Posting loads and listing trucks (up to 3) is free. Booking through Instant Quote adds a service fee (5–25%, shown before you check out), and our Carrier Pro / Enterprise plans add unlimited listings plus direct contact info.
Getting a quote & booking
How fast is an Instant Quote?
Seconds. Enter your load's details and get a real price back — base rate, fuel, and tolls — before you commit to anything.
How do I know an Instant Quote price is fair?
Every quote gets checked against this platform's own recent bookings for the same lane and equipment — real market context from actual bookings, not a guess.
What's the service fee?
5–25% of the quote, shown clearly before you commit to anything — never a surprise added at checkout.
Carriers & equipment
What equipment types can I book or list?
Hotshot flatbeds, power-only, and cargo van/sprinter for lighter loads; flatbed, step deck, RGN, lowboy, and conestoga for oversized freight; dry van, reefer, and moving van for palletized or temperature-controlled freight; CDL and non-CDL box trucks and refrigerated straight trucks; liquid and dry-bulk tankers; and dump trailers, car haulers, roll-offs, livestock, and B-trains for specialty hauls.
Do carriers need a CDL?
Depends on the equipment and weight. Some hotshot and light box-truck loads don't need one; flatbed, reefer, tanker, and heavier straight-truck loads usually do.
How are carriers verified?
Every carrier verifies their own FMCSA operating authority before they can book or post on the board — so you're never taking a stranger's word for it.
Tracking & communication
How is my shipment tracked?
Real GPS the whole trip, from real hardware or the driver's own phone, with privacy zones that blur (not hide) sensitive spots like home.
How do the shipper, carrier, and driver stay in touch?
One shared chat thread ties the shipper, carrier, and driver together from booking to delivery — no bouncing between apps or waiting on hold.
Payment & plans
How do I pay, or get paid?
Cover it upfront, or split it into installments — the same flexibility whether you're the one paying or the one getting paid.
What does Carrier Pro include?
$49/month for unlimited truck listings (free accounts cap at 3), plus the shipper's direct contact info on loads matched to you.
What does Enterprise include?
$199/month — everything in Carrier Pro, plus a faster line to support for bigger fleets.
Still have a question?
Check the glossary for term definitions, or reach out directly.