FleetBase
How It Works

How Flat-Rate Booking Works

No bidding war, no back-and-forth counteroffers — here's exactly how a load goes from posted to paid.

Most freight still moves through a negotiation. A rate gets floated, someone counters, someone counters back, and the number that finally lands on the rate confirmation is rarely the number the conversation started with. That round trip costs both sides hours, and it costs them unevenly: a large carrier with a dedicated rate desk plays that game better than an owner-operator answering the phone from a truck stop.

Flat-rate booking removes the round trip. The rate is published with the load, it does not move while carriers are looking at it, and the carrier who books it hauls for exactly that number. This guide walks the full lifecycle — posted, booked, deposited, picked up, paid — and is explicit about where the money sits at every stage, because that is the part most booking pages leave vague.

Step by step

  1. 1

    A shipper posts a load at a fixed rate

    Rate is set upfront as flat, per-mile, or per-day when the load is posted — not an estimate that changes once carriers start calling. There's no auction or bidding mechanic on the board; the rate a carrier sees is the rate they'd get.

  2. 2

    A carrier books it directly

    A verified carrier browses the board and books the load outright — one active offer per carrier per load, enforced automatically. Booking requires the carrier to have completed identity verification first.

  3. 3

    The shipper puts down a deposit — we keep none of it

    Once the shipper confirms the carrier's offer, they pay a deposit that's held and then transferred to that carrier in full at pickup, or refunded if the booking is cancelled first. It is not a platform commission: no percentage is taken out of the rate a carrier agreed to haul for, and a carrier books a load at no cost to them. A carrier booking their own posted load pays nothing at all.

  4. 4

    An unpaid deposit gets one reminder

    If a deposit sits unpaid a few days past due, both sides get a single reminder notification — no repeated nagging, no surprise penalties stacking silently in the background.

Why a published rate changes how a load gets covered

Negotiation is a search cost, and both sides pay it. A carrier spends twenty minutes on a load they were never going to take once the real number surfaced. A shipper spends the afternoon fielding calls that all end at a number they had already decided they would not pay. Neither party learned anything the first message could not have told them.

Publishing the rate with the load moves that filter to the front. Carriers who will not run for the posted number keep scrolling in a second, and the ones who stop are already in agreement on price — what is left to check is equipment, timing, and whether the route works. Coverage time compresses because the disqualifying question got asked first instead of last.

There is a fairness effect too, and it is not incidental. When the rate is the same number on everyone's screen, a one-truck operation is quoted what a hundred-truck fleet is quoted. Nobody is penalised for lacking the leverage, the volume history, or the patience to grind through three counteroffers.

Flat, per-mile, or per-day — choosing the right shape

A flat total is the cleanest shape when the route is known and fixed: one pickup, one delivery, a distance nobody is going to argue about. The carrier can price it against their own cost per mile in a few seconds, and there is nothing left to reconcile after delivery.

Per-mile fits work where routing may genuinely change — a multi-stop run where a stop could be added, or a lane where the practical route differs from the map. It also makes the number portable: a carrier who knows their all-in operating cost per mile can compare a per-mile posting against every other load on the board without doing arithmetic first.

Per-day is for work measured in time rather than distance: dedicated capacity, project and event work, yard moves, anything where the truck is committed whether or not it is rolling. If the constraint is the truck's availability rather than the miles it covers, pricing by the day stops the carrier from absorbing the waiting.

Whichever shape a load uses, the number a carrier evaluates should include the miles to get to the pickup. Deadhead is the most common reason a good-looking rate turns out to be a mediocre one, and it is invisible in the posting because it depends entirely on where the truck already is.

Where the money actually sits

When a shipper confirms a carrier's offer, they pay a deposit. That deposit is held rather than spent: at pickup it transfers to the carrier in full, and if the booking is cancelled before pickup it is refunded to the shipper. There is no stage at which the platform takes a cut of it.

That is worth stating plainly, because it is the opposite of the standard arrangement. A brokered load usually carries a margin — the difference between what the shipper pays and what the carrier is told they will be paid — and it is often not disclosed. Here, no percentage comes out of the agreed rate. The number the carrier booked at is the number that moves.

Booking a load costs a carrier nothing, and a carrier who books a load they posted themselves pays nothing at all. If a deposit is still unpaid a few days past due, both sides get one reminder. Not a sequence of escalating notices, and not a penalty quietly accruing where neither party can see it.

One active offer per carrier, per load

A carrier can hold one active offer on a given load — the platform enforces it rather than asking nicely. The point is to keep the board's signal honest. If a single carrier could stack offers, interest counts would stop meaning anything and a shipper reading the board could not tell real coverage from noise.

It also protects the carrier. An offer that is outstanding is capacity that is provisionally committed, and a truck that has committed the same hours three times over is going to disappoint two of those shippers. Holding one at a time keeps a booking something both sides can plan around.

Reading a posted rate before you book

Start with total miles including deadhead, not the loaded miles in the posting. A 600-mile load with 140 miles of deadhead is a 740-mile problem, and the rate has to cover all of it.

Then check the appointment windows on both ends. A tight receiving window is where profitable loads become unprofitable — detention may be recoverable, but the hours it eats out of the driver's clock under the 49 CFR part 395 hours-of-service limits are not, and those hours were the capacity that would have carried the next load.

Confirm the equipment requirement literally rather than by category. Reefer continuous versus cycle, tarps and how many, a liftgate, a specific trailer length — these are the details that turn into a rejection at the gate, and they are almost always stated in the posting rather than implied by the freight type.

Last, price the fuel against the actual route rather than a national average. On a lane that crosses several fuel-tax jurisdictions, or one with a long climb, the difference between the average and the reality is large enough to matter on a thin rate.

Frequently asked questions

Is there a bidding or auction feature on the board?
No. There is no auction mechanic and no bidding. A load is posted at a rate, and a carrier books it at that rate — the number a carrier sees on the board is the number they get.
Does FleetBase take a percentage of the rate?
No. The shipper's deposit is held and then transferred to the carrier in full at pickup, or refunded if the booking is cancelled before pickup. No percentage comes out of the rate the carrier agreed to haul for.
What does it cost a carrier to book a load?
Nothing. Booking a load is free for the carrier, and a carrier booking a load they posted themselves pays nothing at all.
Can I have offers out on the same load more than once?
No — one active offer per carrier per load, enforced automatically. You can of course have offers out on different loads.
What happens to the deposit if the shipper cancels?
If the booking is cancelled before pickup, the deposit is refunded to the shipper. It transfers to the carrier only at pickup.
What happens if a deposit goes unpaid?
If it sits unpaid a few days past its due date, both sides receive a single reminder notification. There are no repeated notices and no penalties accruing in the background.
Do I need to be verified before I can book?
Yes. A carrier has to have completed identity verification before booking a load. Carrier authority verification against FMCSA records is a separate requirement — see the carrier verification guide.

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